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Who Attends:
More than 100 industry professionals with an interest in:
·Marketing
·Communication
·Energy services
·Renewables
These attendees, a diverse group from the staff, management, and board⁄commission levels in their utility, look to the NIC for current, relevant educational sessions and valuable opportunities to network with industry colleagues.
Conference Overview:
Attend the NWPPA Northwest Innovations Conference (NIC) to take advantage of:
·A variety of educational sessions, including tracks for Marketing⁄Communication and Energy Efficiency.
·Networking opportunities, both formal (roundtable discussions) and informal (recreational activities on Sunday)
·Displays and information from conference sponsors
·Presentation of the 2007 NWPPA Excellence in Communication awards
The setting for this year's conference is Sun Valley, Idaho, one of the nation's most storied resorts. Newly renovated throughout, the Sun Valley resort's blend of old and new will be the perfect complement to this year's conference theme, Visionary Past, Innovative Future.
Excellence in Communication Awards
The NIC also features the annual presentation of the Excellence in Communication awards. In less than a decade, this awards program grew to be the second largest of its kind. It has become well-known for its recognition of the best utility communication and marketing efforts from throughout the West.
Please review the agenda below and check this page frequently for updated speaker information. We think you'll agree that the NIC is a "can't miss" event for NWPPA members.
The NIC Planning Committee
Each of the conference sessions are planned by this team of dedicated volunteers, representing a variety of NWPPA member utilities from throughout the West.
2007 Conference Chair
Van Ashton, Idaho Falls (Idaho) Power
2007 Conference Vice-Chair
Larry Bryant, Kootenai Electric Coop, Hayden, Idaho
2007 Conference Planning Committee
Theresa Boucher, Lassen MUD, Susanville, Calif.
Jennifer Carter, WSU Extension Energy Program, Olympia, Wash.
Dave D'Avanzo, Lane Electric Cooperative, Eugene, Ore.
Kevann Elletson, Hill County Electric Cooperative, Havre, Mont.
Terry Kelly, Salem Electric, Ore.
Teresa Lackey, Midstate Electric Coop, La Pine, Ore.
Joel Myer, Mason County PUD #3, Shelton, Wash.
Lena Wittler, Clark Public Utilities, Vancouver, Wash.
CONFERENCE AGENDA
Sunday - September 23
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Optional Recreational Activities
For those of you arriving in Sun Valley for the weekend, a number of informal recreational activities are being planned for Sunday. To sign-up for any of these activities, please contact Barry Fuchs at (360) 254-0109 or barry@nwppa.org.
Although NWPPA is not collecting money for these events, they will each require additional costs. Fees can be paid directly to the facility or concessionaire.
Carpools will be coordinated for all events.
Golf Outing - Sunday at 8 a.m.
Join Todd Munsey, Douglas Electric Co-op, for a lot of fun with a little golf thrown in.
Bigwood is a challenging, yet friendly 9-hole course that will be appreciated by serious and casual golfers alike. Cost is $68 for 18 holes and $18 per cart ⁄ per person if you decide to rent one. A scramble format is planned, but will depend on the number of participants. Regardless, prizes will be included and you may win bragging rights throughout the entire conference. This will be a gorgeous fall day on the golf course…even if the best part of your game is driving the cart, we need you!
Shopping and Lunch in and around Ketchum - Sunday at 11:30 a.m., returning by 3 p.m.
Ketchum and Hailey, Idaho are small towns with
shopping that would make lots of city dwellers jealous. Explore the variety of shopping, from affordable to not-very-affordable-at-all, along with a relaxing lunch. Kev Elletson-Campbell of Hill County Electric will be your guide.
Day Hike - Sunday at 9 a.m., returning by 3 p.m.
Join Barry Fuchs of NWPPA for a (somewhat) challenging day hike, hopefully within the Sawtooth National Recreational Area. We'll aim for a 4-mile round trip and about 1,000 ft of elevation gain. Good boots or shoes and water bottles will be a must.
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5:30
First Timers Reception
If this is your first NIC ever, or just your first in a few years, plan to attend this early reception to connect with fellow attendees and members of the conference planning committee.
6:00
Welcome Reception
Weather permitting, and it usually permits in Sun Valley, we'll be out on the patio for this event, which is a time for all attendees to meet up with colleagues from around the region and make plans to learn and network during the next few days. Refreshments and light hors d'oeuvres will be served.
Monday - September 24
6:30-7:30 A
Fitness Walk
Early birds are invited to come along on this moderately-paced 2-3 mile walk in and around the Sun Valley Resort.
7:30 - 4:30 P
Registration Desk open
7:30 - 8:30 A
Continental Breakfast
Please take a moment to visit the sponsors at their display tables and thank them for their support of the NIC.
8:30 - 10 A
General Session
Welcome and Introductions
Van Ashton, 2007 Conference Chair
Keynote Speaker
Rulon Gardner, Gold Medal Winner - 2000 Olympics, Sydney, Australia
"
Never Give Up, Never Stop Trying: 7 Points To Success"
At the 2000 Summer Olympic Games, a determined Wyoming farm boy defeated the greatest Olympic wrestler of all time in "The Miracle on the Mat." Four years later, after a near fatal accident in the frozen Wyoming wilderness, a tearful Rulon Gardner touched the hearts of sports fans everywhere when he left his shoes on the mat, symbolizing his retirement after winning an Olympic Bronze. A modern-day Paul Bunyan who grew up on his Mormon family's dairy farm, Gardner found success in wrestling, which allowed him to pursue his college degree and instilled in him the confidence and drive that took him to the center of world sport.
Having now survived another potentially fatal accident earlier this year, Rulon will share stories of his personal experiences to illustrate how persistence leads to success:
1.Go Back To The Basics
2.Turn The Negatives Into Positives
3.Aim High When You're Feeling Low
4.Enlist Others
5.Train Hard
6.Take Care Of Business
7.Don't Rest On Your Laurels
10 - 10:30 A
Refreshment Break
Sponsor display tables open
10:30 - Noon
Breakout Sessions 1A and 1B
Choose one of the following two topics:
Session 1A: Marketing and Communication
The Greening of Business
Speakers:
Brent Giles, Dir. Environmental Affairs, Powdr Corp.
Jack Graves, Chief Cultural Officer, The Holland⁄Burgerville
Conventional wisdom used to say that larger volume consumers, particularly commercial and industrial customers, wouldn't pay a premium for green power. However, the market is changing as businesses realize that many customers expect them to demonstrate environmental responsibility and, more importantly, they are often willing to pay more to see results. This session presents a unique opportunity, as the speakers will share tips for targeting individual consumers (your residential customers), while also explaining how utilities can best approach business customers that may be interested in green power. Learn how to target your green marketing effort to these customer classes and discover what's important to each of them. You'll also walk away with creative ways that you can partner with businesses to get the sustainability message out. Get ideas from two prominent businesses that have committed to purchasing 100 percent wind power - and learn what other utilities are doing to promote green power.
Session 1B: Energy Efficiency
Built-in Efficiency: Energy Star Homes
Speakers:
Ken Baker, Market Development Lead, Northwest Energy Star
Tad Duby, Home Performance Specialist, On Point LLC
Chuck Miller, President and CEO, Chuck Miller Construction
Take advantage of this unique opportunity to learn about the Energy Star New Homes Program, with advice on how and why you should consider implementing the program at your utility. Three different presenters - a program manager, an award-winning builder, and a home performance specialist - will offer their insights into the program and advice on how utilities can successfully work with building professionals. The Energy Star program is eligible for BPA Energy Efficiency program credits and can play a big part in meeting program target levels.
Noon - 1:30 P
Lunch
Sponsor display tables open
1:30 - 2:45 P
General Session
Media Panel (via Videoconference)
This popular NIC session makes a return, but with a twist: this year's panelists are slated to appear via videoconference. Through this technology, journalists from the Northwest will be able to participate in the conference, without the need to travel to our remote Sun Valley location. (This is new technology, however, so the session format is subject to change.)
2:45 - 3:15 P
Refreshment Break
Sponsor display tables open
3:15 - 4:30 P
Breakout Sessions 2A and 2B
Choose one of the following two topics:
Session 2A: Customer Service
Leveraging Today's Generational Diversity
Speaker: Ferris Top, President, Top Communications
For the first time in history, we have four distinctly different generations in our workforce and among our customers⁄members. Hear about the distinguishing traits of each of the four generations: Traditionalists, Boomers, GenXers and Millennials. Explore the challenges and opportunities this unique period in time offers to managers and marketers. Discover the three things all of the generations share in common. And, learn how to apply this knowledge in creating cohesive teams in your organization; managing inter-generational conflict; and marketing your products and services.
Session 2B: Emerging Technology
Lighting: Advances in Technology and Design
Speakers:
Jim Benya, Principal, Benya Lighting Design
Randy Francis, Safe Exits, Inc.
Cheryl Newman, Specialist Manager, Fluid Market Strategies
Lighting continues to advance in all aspects, from bulb design to improved daylighting. This diverse panel will highlight developments across the spectrum of lighting, including dimming improvements, socket conversion, new applications for LED lighting, and architectural lighting. An update on EnergyStar lighting products will also be included.
4:30 - 5 P
Sponsor display tables open
Door Prize at 4:45
Tuesday - September 25
6:30-7:30 A
Fitness Walk
A moderately-paced 2-3 mile walk in and around the Sun Valley Resort area.
7:30 - 3 P
Registration Desk open
7:30 - 8:30 A
Continental Breakfast
8:30 - 9:45 A
General Session
Storm and Disaster Recovery
Speakers:
Suzanne Hartman, Director of Communications and Public Affairs, Seattle City Light
Joel R. Myer, Public Information Officer, Mason County PUD No. 3
Whether it's difficult terrain, a natural disaster, a weather issue or a communication challenge, utilities are faced with a variety of hurdles in keeping the power on and the information flowing. These speakers will address some obstacles they have faced that may be unique or perhaps you've had a similar experience. Either way, you will come away with some useful information.
9:45 - 10:15
Refreshment Break
Sponsor display tables open
10:15 - Noon
Roundtable Discussions
These sessions are your opportunity to talk about the problems, solutions and issues that are important to you and your utility. Participants will have a choice of discussion rooms, based on the popular "I am a Resource" discussions that were started at last year's conference.
Noon - 1:15 P
Lunch
Sponsor display tables open
1:15 - 2:45 P
General Session
Electronic Communication: On the Web and In Your Hands
Speaker: Tom DuBos, Western Region Business Development, Apogee Interactive
With the variety of technologies available today, the term "electronic communication" is almost overwhelming. This session will hone in on two categories, websites and handheld devices. In the first presentation, you'll find out "What Makes a Great Website," featuring discussion and demonstration of proven practices that make a website not only pay for itself, but actually reduce operating costs. Using examples from public power utilities, you'll see samples of sign-up forms, job info, and interactive content versus static brochures. Next, explore the proliferation of handheld devices, with a specific look at how utilities are using them for applications such as customer⁄member communication, contact with key accounts, and handling emergency outages.
2:45 - 3:15 P
Sponsor display tables open
Door Prize at 3 P
This is the last time to view the sponsor displays
5:30 - 9 P
Awards Banquet - Sponsored by EnergyIdeas ClearinghouseRegistration available from 5:15 to 5:45 P
On the last night of the conference, we gather to celebrate the best marketing and communication that our industry has to offer. Join your fellow attendees and award winners for drinks, dinner, the awards presentation, and entertainment.
Wednesday - September 26
6:30-7:30 A
Fitness Walk
A moderately-paced 2-3 mile walk in and around the Sun Valley Resort area.
7:30 - 10 A
Registration Desk open
7:30 - 8:30 A
Continental Breakfast
8:30 - 9:45 A
General Session
Is Green Power Good for Business? The Wal-Mart Story
Speakers: Jerry L. Bingold, Principal, C&I Business Development, National Rural Electric Cooperative Association
David Ozment, Director of Energy, Wal-Mart
Wal-Mart is the world's largest corporation and the largest customer for electric cooperatives. Wal-Mart is making commitments to buy green power while more and more electric cooperatives are offering renewable energy programs. Learn about the immediate and long-term promise, prospects and challenges of renewable energy, what it means to your retail customers and how Wal-Mart considers green power a "virtual gold mine".
9:45 - 10 A
Refreshment Break
10 - 11:30 A
General Session
Utility Marketing and Communication - Conservation Then and Now
Moderators: Larry Bryant, Marketing Manager, Kootenai Electric Cooperative
Kev Elletson-Campbell, Public Relations Specialist, Hill County Electric Cooperative
Terry Kelly, Member Services Manager, Salem Electric
It is no doubt that we are in the business of selling electricity. We still want to sell it, but our mantra is to sell it efficiently. For more than 25 years we have promoted the efficient use of electricity through our conservation activities and now more that ever it is part of our overall mission. This marketing and communication session will take us from the 70's and 80's era of conservation to where we are today. Examples of conservation marketing and communication materials for this session are being provided by you and your peers. This will make this an electrifying and interactive event.
To submit samples from your communication archives, please contact lbryant@kec.com.
11:30 - 11:45 A
Final Notes and Door Prizes
Conference adjourns by 11:45
Noon - 5 P
Optional Class: Web Site Boot Camp
If you are in charge of making decisions regarding your company's website, you won't want to miss this informative hands-on session from Apogee Interactive, Inc., an NWPPA associate member and leading provider of online solutions for the utility industry. Take this opportunity to learn how to make your website a great website, while increasing customer satisfaction and reducing operating costs. The following topics will be featured:
·Personal Website Review
·Writing for the Web
·Promoting Your Website
·Web Analytics
·Website Operation and Management Techniques
An additional registration fee of $100 is required for this event. Lunch and refreshments are included.
Location:
Sun Valley Resort
Sun Valley, Idaho
(800) 786-8259
Sun Valley is located in central Idaho, approximately 3 hours from Boise. Air travel is available via two airports:
Hailey, Idaho (SUN): The local airport at Sun Valley is served by Alaska⁄Horizon (1 flight daily via Seattle) or Delta Airlines (11 flights daily via Salt Lake City)
Boise, Idaho (BOI): Well-served by major airlines, with non-stop flights from all major Northwest and Western cities, plus many national destinations.
You may wish to coordinate your flights with fellow attendees and share a rental car from Boise.
The hotel rooms at Sun Valley Resort are all recently renovated and very high quality. Members of the conference planning committee toured the resort in April and were very impressed with the overall quality of the facilities, from meeting space, to hotel rooms, to the shops and restaurants. We're confident that you'll be impressed by Sun Valley.
Most attendees find business casual to be most comfortable attire for the NIC. You'll also want to pack clothing to enjoy the outdoors and recreational activities after the conference sessions. Sun Valley experiences an average high of 73 degrees in September, with cool nights. The chance of rain is low; on average, less than one inch falls during the entire month.
Special Thanks to our Conference Sponsors:
Apogee Interactive
Convectair Inc.
EnergyIdeas Clearinghouse
Fluid Market Strategies
GeoPowering the West
Goldstreet Design Agency
Marathon Water Heaters
Milsoft Utility Solutions
Moore Syndication
Northwest Energy Efficiency Alliance
Northwest RiverPartners
NRTC
Wind Powering America